WHOLESALE ONLY

Returns Policy Explained

Hey there! Need help navigating and understanding our return policy? No worries, this page was made so you can better understand the reasoning behind our policy and what you need to do if you have a return/damage claim. Our return policy is printed on the bottom of every invoice/purchase order for your convenience :) 

Alright lets get started:

Policy:

Only 1 return/refund/damage claim may be made per purchase order. So please double check all items before requesting Return Authorization.

Explanation: 

LARA Fashion only allows 1 return/refund/damage claim per order to maintain a mutually beneficial business relationship with our retailers. In some instances we have received damage claims after many weeks have passed due to the retailer not being able to sell all items in season. We want our retailers who may have received a incorrect or damaged item to be satisfied with a resolution but we cannot be held responsible for overbuying or merchandise that couldn't be sold.

Policy:

All sales are not subject to a refund. In some cases store credit may be issued.

Explanation: 

Store credit is great as it allows the retailer to apply their "refund" more quickly to their next order. Example: Lets say you need to reorder something from us but the bank/credit card company has yet to fully process the refund, instead you can apply your store credit directly at checkout so you get your order faster :) 

 

Policy:

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.

Explanation: 

Due to the nature of the fast moving Ecommerce fast fashion industry we just need to be notified when a cancellation is necessary as one of our staff may already be working on processing your order.

 

Policy:

All returns will have a restocking fee regardless of the returned merchandise is returned in unopened condition with the manufacturers' seal.
There is a minimum 20% restocking fee.

Explanation: 

 Due to the fast moving nature of this industry, a return/damage claim can take several weeks to fully process: Ex: Order is shipped to customer (3-7 business days) Customer files for return (1-2 days), LARA reviews (1-2 days), Customer prepares items to be sent back (2-7 days), items are in transit to be sent back (3-7 business days), returned items are inspected against claim (1-2 days). By the time we receive your return, the season may already be over :/ Therefore, a restocking fee is applied as we cannot resell your return. 

 

Policy:

We cannot accept any returns/exchange requests after 10 days after date of receipt.

Explanation: Similar to the reasoning above, once too much time has passed, we may have already moved on to selling next seasons items. Therefore, we cannot accept any requests after 10 days

 

Policy:

Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.

Explanation: 

We all make mistakes and we are more than happy to own up to ours :) We also do our best to inspect every package before it is sent out. However, we cannot be responsible for damages after 2 days from date of receipt as there can be too many other factors that can cause damages outside of our control making it difficult to assess if the damage originated from the manufacturing process. We recommend inspecting your packages as soon as you receive them and let us know ASAP if a damage is found :) 

 

Policy:

Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)

Explanation: 

While we would like to accommodate for shipping back and forth, this is simply just too large of a cost for us at the moment. We hope to increase our volume, negotiate lower rates and potentially offer shipping back in forth in the future but at the moment this is not a possibility. 

 

Understood. Take me to filing a claim >>

 

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